Cancellation Policy

You shall be entitled to cancel this contract within fourteen days without stating any reasons.

The cancellation period shall be fourteen days from the day when you or a third party appointed by you, who is not the carrier, have or has taken possession of the goods.

To exercise your right of cancellation, you shall inform us, reflecta gmbh, Merkurstrasse 8, 72184 Eutingen, phone number: +49 74 57/94 65 60, fax number: +49 74 57/94 65 72, e-mail address: by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory.

To comply with the cancellation period, it is sufficient if you send the notification of the exercise of your right of cancellation before the cancellation period ends.

Consequences of Cancellation

If you cancel this contract, we shall refund any and all payments we have received from you, including delivery costs (except for any additional costs resulting from the fact that you have selected a type of delivery other than the cheapest standard delivery offered by us), without delay and no later than within fourteen days from the day when we received the notification of your cancellation of this contract. For such repayment, we shall use the same means of payment that you used for the original transaction, unless expressly otherwise agreed with you; we shall not charge you any fees for such repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You shall return or hand over the goods to us immediately and in no case later than within fourteen days from the day when you notify us of the cancellation of this contract.

The deadline shall be met if you send the goods before the 14-day period expires. You shall bear the direct costs of returning the goods. You shall only pay for any loss in value of the goods if such loss in value is due to handling of the goods that is not required for testing the quality, characteristics and functionality of the goods.

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form.)

— To reflecta gmbh, Merkurstrasse 8, 72184 Eutingen, phone number: +49 74 57/94 65 60, fax number: +49 74 57/94 65 72, e-mail address:
— I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of the consumer(s)
— Address of the consumer(s)
— Signature of the consumer(s) (only in case of paper communication)
— Date

(*) Delete as applicable.

Exclusion of the right of cancellation

The right of cancellation shall not apply to contracts

(a) for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

(b) for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

(c) for the delivery of voucher codes that have been registered or activated. This also applies to voucher codes that are bundled with hardware.