Consumer Information and Cancellation Policy
If you order goods when visiting our homepage, please note the following:
1. Our contractual language
The language available for the conclusion of the contract shall be German or English.
2. Essential characteristics of our goods
Please refer to the individual product descriptions within the scope of our Internet offer for the essential characteristics of the goods offered by us as well as the period of validity of limited offers.
3. Conclusion of contract between you and us
The presentation of our goods shall not constitute a binding offer on our part, but an invitation to submit an offer (invitatio ad offerendum).
The exact time when a contract between you and us is concluded shall depend on the payment method you select:
Instant bank transfer: After you have completed your order by clicking on the “Order now” button, you shall be forwarded directly to the payment service provider, Sofort GmbH. The purchase contract between you and us shall be concluded when you initiate the payment transaction. Instant bank transfer is only available to customers from Germany.
Payment by bank transfer: After you have completed your order by clicking on the “Order now” button, we shall send you an e-mail confirming your order, informing you of our bank details and requesting payment of the total amount. This shall constitute our declaration of acceptance. The purchase contract between you and us shall be concluded upon the sending of this payment request (e-mail).
PayPal: After you have completed your order by clicking on the “Order now” button, you shall be forwarded directly to PayPal. The purchase contract between you and us shall be concluded when you initiate the payment transaction. The purchase price will be credited to us immediately.
Credit card: After you have completed your order by clicking on the “Order now” button, you shall be forwarded directly to PayPal. Please select payment by credit card and enter your credit card number, your credit card’s expiry date and the verification number. The purchase contract is already concluded when you click on the “Agree and pay” button. You do not need to have an account with the payment service provider PayPal.
4. Our prices
The prices stated by us shall be gross prices including the statutory value added tax. Shipping costs may be added. You can find an overview of the shipping costs here: Shipping costs.
Any shipping costs incurred are listed in the product description and are shown separately on our invoice.
(a) We shall deliver the goods in accordance with the agreements made with you.
(b) All delivery periods stated or otherwise agreed by us at the time of ordering shall commence,
(aa) if delivery against instant bank transfer, payment by PayPal or credit card is agreed, one day after you have initiated the payment transaction.
(bb) if payment by bank transfer is agreed, one day after you have issued the payment order.
(c) The day when we hand over the goods to the shipping company shall be decisive for our compliance with the shipping date.
6. Due date of the purchase price
The purchase price shall be due immediately upon conclusion of the contract. You shall select one of the payment methods offered by us to pay for the goods.
(a) If the delivered goods have a material defect, you shall be entitled to demand subsequent performance, withdraw from the contract or reduce the purchase price within the framework of the statutory provisions.
(b) The limitation period for warranty claims for the delivered goods shall be two years from receipt of the goods. Claims for defects which we have maliciously concealed shall become statute-barred within the regular limitation period.
(c) The limitation period for warranty claims for delivered used goods (second-hand goods) shall be one year from receipt of the goods.
8. Right of cancellation
You shall be entitled to cancel this contract within fourteen days without stating reasons. The cancellation period shall be fourteen days from the day when you or a third party appointed by you, who is not the carrier, have or has taken possession of the goods.
To exercise your right of cancellation, you shall inform us, reflecta gmbh, Merkurstrasse 8, 72184 Eutingen, phone number: +49 74 57/94 65 60, fax number: +49 74 57/94 65 72, e-mail address: firstname.lastname@example.org by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory.
To comply with the cancellation period, it is sufficient if you send the notification of the exercise of your right of cancellation before the cancellation period ends.
Consequences of cancellation
If you cancel this contract, we shall refund any and all payments we have received from you, including delivery costs (except for any additional costs resulting from the fact that you have selected a type of delivery other than the cheapest standard delivery offered by us), without delay and no later than within fourteen days from the day when we received the notification of your cancellation of this contract. For such repayment, we shall use the same means of payment that you used for the original transaction, unless expressly otherwise agreed with you; we shall not charge you any fees for such repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You shall return or hand over the goods to us immediately and in no case later than within fourteen days from the day when you notify us of the cancellation of this contract. The deadline shall be met if you send the goods before the 14-day period expires. You shall bear the direct costs of returning the goods. You shall only pay for any loss in value of the goods if such loss in value is due to handling of the goods that is not required for testing the quality, characteristics and functionality of the goods.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form)
- To reflecta gmbh, Merkurstrasse 8, 72184 Eutingen, phone number: +49 74 57/94 65 60, fax number: +49 74 57/94 65 72, e-mail address: email@example.com
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of paper communication)
(*) Delete as applicable.
Exclusion of the right of cancellation
The right of cancellation shall not apply to contracts
(a) for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
(b) for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
(c) for the delivery of voucher codes that have been registered or activated. This also applies to voucher codes that are bundled with hardware.
9. Storage of the contract text
The contractual provisions with details of the ordered goods including the General Terms and Conditions, the cancellation policy, the consumer information and the information on the order process, conclusion of the contract and correction notes shall be sent to you by e-mail with the acceptance of the contractual offer or with the notification thereof. We shall store the provisions of the contract.
10. Platform for online dispute resolution
The European Commission provides a platform for online dispute resolution. It is available at http://ec.europa.eu/consumers/odr. The use of this platform for online dispute resolution is not a mandatory requirement, but merely represents a voluntary alternative to legal disputes for you. You are free to continue to settle your legal claims in court without using the EU Commission’s online dispute resolution platform.
11. Dispute resolution procedure before a consumer arbitration board
We expressly point out that we are neither willing nor obliged to take part in a dispute resolution procedure before a consumer arbitration board.
12. Our General Terms and Conditions
In addition, we refer to our General Terms and Conditions.
13. Who are we?
reflecta gmbh, Merkurstrasse 8, 72184 Eutingen, legally represented by the Managing Director, Hans Dieter Schock, HRB 390458, Local Court of Stuttgart.