General Terms and Conditions - Germany
Area of application
The following terms and conditions apply to all contractual agreements made with reflecta GmbH, herein after referred to as “reflecta”, concerning the purchase and delivery of merchandise ordered from the reflecta onlineshop, regardless of the order method.
Prices and mailing expenses
The statutory value added tax (VAT) is included in the listed prices.
The possibility exists that a product is temporarily out of stock. You will be informed of this, when applicable, as soon as possible, at the latest 30 days after receiving your order. In such a case, we will send the available products ahead, for the purpose of not having to wait for all products to be delivered. The subsequent delivery will be supplied separately as soon as possible, without an additional delivery charge. Should the subsequent delivery not be needed, please inform us of this per telephone. ++49(0)7457/946560.
Items not available / Out of Stock Products
Should we not be able to deliver a product that has been ordered, in the exceptional case that the article is out of stock, you will be informed. Should the payment have already been made in such a case, you will naturally be refunded in full. In the case that a product has already been accepted in an order, and the delivery cannot be carried out for reasons out of our control, for instance damage due to an Act of God, damage through a third party or due to theft, we reserve the right to rescind upon any agreements in regard to said product. In such a case, we will inform you as soon as possible that said product is not available.
Order Procedure, Contract agreement and Right of Return
To be able to order our products, we require our customers to be of full age, (18 years or older), and to have a valid address in Germany. Our products will be delivered only in quantaties typical to a common household and only to delivery addresses in Germany.
In the case of an online order, you will receive an order confirmation.
Right of revocation
You may declare the revocation of your contractual statement in text form (e.g. letter, fax, or E-Mail) or by returning the merchandise within a period of two weeks. The revocation does not have to contain any grounds. The revocation period commences the day following the receipt of merchandise and this revocation instruction in text form, and the sales agreement has been considered as valid in consequence of the acceptance of the merchandise, or because of expiration of the 7 day approval period, but not before fulfilment of our duty to inform correspondent of § 312c paragraph 2 BGB in association with § 1 paragraph 1, 2 and 4 BGB-InfoV and also not before fulfilment of our responsibilities to inform correspondent § 312e paragraph 1 phrase 1 BGB in association with § 3 BGB-InfoV.
The revocation period shall be deemed observed if the goods are returned or notice of revocation is given within this period.
The revocation is to be addressed to:
Consequences of return
In case of a valid revocation, all mutually received benefits are to be restituted by both sides and if applicable compensation for lost value (for instance through useage of the merchandise) is to be made. Therefore, any payments that have already been made, (including interest,) are to be paid back to you in full; the merchandise is to be returned back to us. If you are unable or partially unable to return the merchandise to us or can only return it in a deteriorated condition, compensation for its value is to be made. The obligation of compensation can be avoided through not treating the merchandise as your own property and avoiding anything that could influence the value of the merchandise.
Important: In case of a return, the merchandise is to be returned at our expense and risk.
All reimbursement obligations must be fulfilled within 30 days of the declaration of revocation.
End of Disclaimer
Refusal of Packages and Unfetched Packages
Should the acceptance of a package be refused, or in the case of packages remaining unfetched, we reserve the right to charge a fee of 15€ for the incurred expenses (e.g. handling, packaging and transportation).
In case of quality impairment, the statutory warranty regulations will be adhered to. Blatant material or production defects from delivered merchandise, including damage due to transportation, should be reported immediately, either to us or to the distributor.
Reservation of proprietary rights
The merchandise remains our property until it has been paid for in full.
Assignment of a claim
In case of any outstandig debts arising in connection with deliveries of our merchandise, including any agreements made regarding payment by installments, we reserve the right to assign rights to third parties and authorize third parties to collect.
Telephone: +49(0)7457/946560E-Mail: email@example.com
We gather, process and use your data only after your consent has been given to do so or if a mandatory legislation has been issued which allows the use thereof. There will only be such data gathered, processed and used, that is necessary in order to for the realization and utilization of the services offered or that you have voluntarily made available to us.
All data that contains details and factual information concerning a specific or determinable client is considered personal data. Examples include the name, E-Mail address, home address, gender, date of birth and telephone number.
Which information is gathered and to what end is it used?
We need your data for the following reasons:
The usage, processing and conveyance of your data for marketing purposes, (e.g. shipment of catalogues and sending our newsletters and bargain opportunities per E-Mail), can be discontinued at any time by means of a letter, (reflecta gmbh; Webshop, Junghansring 60, 72108 Rottenburg), fax, (+49(0)7467/946572), by telephone, (+49(0)7457/946560),
Will your data be conveyed to third parties?
To close your order optimally, we will have to convey your data to third parties.
The data conveyed to any third parties is to be used exclusively for fulfillment of any existing obligations or duties.
How long will your data be retained?
Your data will be retained only as long as is necessary for us to be able to supply our services, or for as long as a retainment of the data is legally obligated.
How do we secure your data?
We have technical and organizational measures in use, that are developed to secure your data against manipulation, unauthorized access and loss. Our safety measures are regularly updated to comply with the progressional technical development of such security measures.
Who can you turn to?
Whenever required, you have the right to inform yourself as to which data is secured, this will be done free of charge. Should your data be false or unjustly retained, we will correct, lock or delete them. In case of changes to your personal data, please inform us of these.
Your questions, complaints and suggestions concerning data protection are to be addressed directly to reflecta gmbh, Webshop, Junghansring 60, 72108 Rottenburg